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Returns Policy

Returns & Exchanges

GENERAL RETURNS POLICY:

With the exception of Prolotex™ Products, we offer a 30-day guarantee  (from the purchase date).

  • For sanitary reasons products or merchandise  - like underwear & intimates, will only qualify for a refund, if unused, unopened (packaging still sealed) and in it's original condition.

  • All packaging must be free of any markings, rips or defaced in any way.

  • Returned items not meeting with these requirements may

    1. not qualify for a refund or 
    2. may be subject to a 25% damaged goods fee

     

PROLOTEX PRODUCTS RETURNS POLICY:

  • Prolotex™ offers a very generous 90-day customer satisfaction guarantee (from the purchase date).  Prolotex Product skews start with "PRO"

DELFIN BIO-CERAMIC APPAREL PRODUCTS RETURNS POLICY:

  • Delfin Apparel offers a 30-day customer satisfaction guarantee (from the purchase date).  Delfin Product skews start with "DS"

 

Exchanges:  Yes, you can change the size of your garments.

  • There are no administration fees, if you need a different size or would like to exchange your goods for a different product.
  • We will even pay for the shipping of the goods back to you.
  • You will need to pay the postal fee for mailing it back to us at the address below
  • You will still need a Return Authorization Number (mandatory).
  • Please follow the instructions below.

 

Refunds:  If you are not completely satisfied, you may return the item(s) with the 30 or 90 days (see above for brand name conditions) from the original purchase date, for a refund. 

  • All refunds are subject to a 15% administration fee.
  • You will need to pay the postal fee for mailing it back to us.
  • Original shipping fees cannot be refunded unless there was an error on our part.
  • You will still need a Return Authorization Number(mandatory).
  • NO refunds on any "Manufactured Seconds".
  • Sorry. NO refunds on any "underwear & intimates".
  • Allow up to 45 days for processing refunds.

 


Guidelines & Instructions:

Step 1) Request your Return Authorization Number (RA#) (mandatory).
 

For prompt customer service, please provide: 

  • Your Full Name
  • Your Full Address 
  • Your Phone Number
  • Your Order id#
  • The Date of your order
  • If the garments have been worn
  • The reason you are requesting an RA#

When submitted, your request is emailed to our returns department for approval.
 
When approved, you will be emailed a return authorization number.

If your return request is denied, you will be notified as to the reason. All decisions of the returns department are final.

 

Step 2) Download, print, fill out and include this  PRINTABLE RETURN FORM  (PDF File) inside your package.

FREE
Adobe Acrobat Reader for PDF files

Click Adobe Icon for PDF FILE Reader

FREE PDF File Reader

FREE PDF File Reader

 
Step 3) Include a copy of the original invoice.
Step 4) Carefully package the goods in a sturdy envelope or box.
Step 5)

Mail Products to  Returns Department at:

Far Infrared Health Inc.
RETURNS DEPARTMENT
5158 - 48th Ave., Suite 340
Delta, BC V4K5B6  Canada

Step 6) Display your Return Authorization Number prominently on the outside of the package or box to avoid processing delays. (Your personal RA# will have been emailed to you from step 1).
Step 7)

Attention  US & International Customers:

  • You will need a Customs Declaration form from your local post office. The US Customs forms are GREEN, and most International ones are WHITE. See sample below.

     

  • Write "Canadian Manufactured Goods Being Returned" in the "Contents" box.
  • Write a Dollar value of $0.00 in the "Value" box.
  • Improperly returned merchandise may not be accepted or may be assessed a fee to cover the cost of any customs duty and taxes. 

 

Sample of Customs Form from postal outlet:

USPS Customs Label Sample

For full USPS Customs details from the USPS website, go to: https://www.usps.com/business/web-tools-apis/custom-form-label-api.htm#_Toc365013357

Returned items must be prepaid and sent by standard mail.

Sorry, we cannot accept packages that are sent by courier or packages that request duty charges. Best to follow guidelines above

 

Upon receipt of the returned merchandise, in accordance with the policies listed above:

  • we will exchange the gloves for a different size or 
  • will credit your Credit Card or 
  • send you a refund check or 
  • apply the credit to your account here with us that you may use towards future purchases. 

CLICK HERE to request a Return Authorization Number.